Frequently Asked Questions (FAQs)
Orders & Payments
Q- How can I place an order?
A- Simply browse our collection, add products to your cart, and proceed to checkout using your preferred payment method.
Q- What payment methods do you accept?
A- We accept UPI, Credit Cards, Debit Cards, Net Banking, Wallets, and other secure payment options available at checkout.
Q- Is Cash on Delivery (COD) available?
A- COD availability depends on your location, order value, and serviceability of the delivery pin code.
Q- My payment was deducted, but the order was not confirmed. What should I do?
A- In most cases, the amount is automatically reversed by the payment provider within a few business days. If the issue persists, please contact our customer support team.
Q- Can I modify or cancel my order after placing it?
A- Orders can only be modified or cancelled before they are packed or dispatched. Please contact us as soon as possible for assistance.
Q- Will I receive an invoice?
A- Yes. A tax invoice is sent along with your order and may also be shared electronically.
Shipping & Delivery
Q- Do you ship across India?
A- Yes, we deliver to most serviceable pin codes across India.
Q- How long will my order take to arrive?
A- Orders are typically dispatched within 1–2 business days and delivered within 3–7 business days, depending on your location.
Q- How can I track my order?
A- Once your order is shipped, tracking details will be shared via email, SMS, or WhatsApp.
Q- What happens if I am unavailable during delivery?
A- The courier partner will usually attempt delivery again. You may also be contacted directly to coordinate delivery.
Q- What if my package arrives damaged?
A- Please share clear photographs of the package and products within 48 hours of delivery. Our team will investigate and provide an appropriate resolution.
Q- What if I receive the wrong product?
A- Please contact us within 48 hours of receiving the order with photographs of the product and packaging.
Q- Do you offer free shipping?
A- Shipping offers and minimum order values for free shipping may vary and will be displayed during checkout.
Product Quality & Freshness
Q- How do you ensure freshness?
A- Products are carefully inspected, packed, and dispatched using quality-controlled processes to maintain freshness and product integrity.
Q- Why does the appearance of natural products vary?
A- Since our products are natural agricultural produce, variations in size, colour, texture, and shape may occur between batches.
Q- Are your products chemically treated?
A- We prioritize naturally sourced products and work with trusted suppliers who adhere to quality and safety standards.
Q- Do your products contain preservatives?
A- Ingredient details are mentioned on each product page and packaging. Many of our products are naturally preserved and minimally processed.
Q- Why does my product have natural oil on its surface?
A- Certain nuts and seeds naturally release oils over time. This is a normal characteristic and not necessarily a sign of spoilage.
Storage & Shelf Life
Q- How should I store dry fruits, nuts, and seeds?
A- Store them in an airtight container in a cool, dry place away from sunlight, moisture, and heat.
Q- Should I refrigerate my products?
A- Refrigeration is recommended, especially during warmer months, to maintain freshness and extend shelf life.
Q- What is the shelf life of your products?
A- Shelf life varies by product and is clearly mentioned on the packaging.
Q- Can products be frozen?
A- Many dry fruits, nuts, and seeds can be stored in the freezer for extended freshness when kept in airtight packaging.
Q- How can I tell if a product has gone bad?
A- Changes such as unusual odour, mould, excessive moisture, or a rancid taste may indicate spoilage.
Consumption & Usage
Q- How much should I consume daily?
A- Consumption requirements vary based on age, diet, lifestyle, and nutritional needs. We recommend enjoying our products as part of a balanced diet.
Q- Do nuts and dry fruits need to be soaked before consumption?
A- Some consumers prefer soaking certain nuts and dried fruits before consumption. This is a personal preference and depends on the product.
Q- Can children consume these products?
A- Most products are suitable for consumption by children under adult supervision. Please consider age-appropriate serving sizes and choking hazards.
Q- Are your products suitable for baking and cooking?
A- Yes. Many of our products are ideal for baking, cooking, desserts, smoothies, trail mixes, and gourmet recipes.
Q- Can I consume nuts and seeds every day?
A- Many nuts and seeds are commonly consumed as part of a balanced daily diet when eaten in moderation.
Q- Are your products suitable for fitness enthusiasts?
A- Our range includes naturally nutrient-dense foods often enjoyed by active individuals as part of a balanced lifestyle.
Returns & Customer Support
Q- Can I return food products?
A- Due to the perishable nature of food products, returns are generally not accepted unless the product is damaged, defective, or incorrect.
Q- How do I request a replacement or refund?
A- Contact our support team with your order details and supporting photographs within 48 hours of delivery.
Q- How can I contact Noble Nosh?
A- You can reach us through our website contact form, email, WhatsApp, or customer support number during business hours.
Q- What if I have a product-related question?
A- Our team is happy to help with product selection, storage guidance, gifting requirements, and order assistance.